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Home > Terms & Conditions

1. Terms: “Shopping Houze Pte Ltd”, “We”, and “Our” refer to any owner, employee, agent, designee, or authorized representative of Shopping Houze Pte Ltd. “You” and “Your” refer to any individual or organization that uses our services. “Terms of Service”, “Terms of Use”, and “Terms and Conditions” used in this document or elsewhere on refer to the entirety of this agreement.

2. Unauthorized Use: Shopping Houze Pte Ltd does not offer any services to individuals under the age of 18 years old. By requesting our service, you warrant that you are at least 18 years old. A Shopping Houze Pte Ltd home delivery of groceries order may not be placed in behalf of anyone other than you without their informed consent. Additionally, you may not use this site or our services for the purpose of advertising, solicitation, cyber-attacks or hacking of any sort, or any form of unethical or illegal activity.

3. Receiving a Delivery: Delivery will be made to the delivery address associated with your grocery shopping and order either by telephone, email, or through the website. You are responsible for ensuring that someone over the age of 18 is present at the delivery address to receive and sign for deliveries at the specified time of delivery. Anyone at the delivery address who receives the delivery is conclusively presumed to be authorized to receive the order. We may arrive at any time during your selected delivery window and, due to time constraints, can only remain at your delivery address, whether waiting for you to answer the door or for you to review your delivery, for up to 5 minutes.

4. Delays, Changes, and Cancellations: Please note that no cancellations or changes can be made after the order has been placed online. We apologize for any inconvenience, on rare occasions, the delivery window that you choose for your order will be unavailable. If this occurs, we will contact you as soon as possible so that you may choose another acceptable delivery time. Should Shopping Houze need to cancel your delivery for any reason, we shall inform personally.

5. 100% Satisfaction Guarantee: The customers are requested to check their orders upon delivery, any item once taken/accepted shall not be taken back or replaced, unless the product has an expiry date. The delivery guy shall check the items upon delivery with the customers to make sure the correct item has reached the customer.

6. Weights, Measurements, and Descriptions: It may not be possible to obtain certain items, such as produce or meat, that is of the exact weight or size specified. Thus, we reserve the right to provide you with a product within 5% of the requested weight or size. Product images used on our site are intended to represent brands or types of products and may not represent the exact size, flavour, type, quantity, or other specific details about the product you are purchasing. See written product description for specific information about your purchase. All product descriptions used on our site are believed to be accurate, however we cannot be held liable for unintentional inaccuracies or product sizes that are unexpectedly changed by the manufacturer.

7. Out of Stock Items: If a product you have selected is not in stock at the grocery store we reserve the right to, at our discretion, replace the product with an equivalent or similar product or refund you for the item, unless you specify other instructions for your shopper when placing your order. Similar items may be the same brand but a different type or flavour or may be the same type of product but a different brand.

8. Payments and Fees: Post the delivery, shall share the invoice copy through which payment transfers can be made online.

9. Services Offered and Fees: As a business, Shopping Houze Pte Ltd is a combination of a courier and personal assistant. We shop for and deliver groceries at your request. As such, we do not have any inventory nor do we directly sell any goods to you. You pay what we pay at the stores. Any additional surcharge is considered a shopping or standard delivery fee and is not considered profit from purchasing and reselling items.

10. Changes and Updates: We reserve the right to change any of these terms and conditions or any fees or charges related to the Shopping Houze Pte Ltd service at any time. Your use of our grocery home delivery service after any such change will be conclusively deemed acceptance of such change. Shopping Houze Pte Ltd may discontinue or revise any or all aspects of our service without prior notice to you. Prices and availability of products are also subject to change without notice.

11. Copyrights: All rights are reserved with regard to any content on including text, logo, and other images. Any other use of materials on, including, but not limited to, reproduction, modification, distribution or publication for any commercial or public purposes, without the prior written permission of Shopping Houze Pte Ltd is strictly prohibited. Product photographs and product brand logos on our site are not used to represent either Shopping Houze Pte Ltd or its services; they are not the property of Shopping Houze Pte Ltd and no trademark or copyright infringement is intended. If you are the copyright holder of a photograph or product image used on our site and you would like it removed, please contact us regarding your image.

12. Limitation of Liability: Your use of the Shopping Houze Pte Ltd service and is entirely at your own risk. To the fullest extent permitted by law, Shopping Houze Pte Ltd, disclaims all representations and warranties, including, but not limited to, warranties as to the availability, accuracy, or content of information, products, or services. Shopping Houze Pte Ltd, including its owners, investors, employees, and representatives shall not be held liable for damages of any kind, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages, arising from your use of, or inability to use, the Shopping Houze Pte Ltd service or, or any other claims related in any way to your relationship with Shopping Houze Pte Ltd. Shopping Houze Pte Ltd only provides the service of selecting and home delivery of groceries and we shall not be held responsible in any way for any reactions, illness, or problems caused by any of the products we deliver.

Indemnification and Disclaimers. You agree to defend, indemnify, and hold Shopping Houze Pte Ltd harmless from any claims and expenses, including attorney’s fees, arising in connection with a violation of these terms and conditions by you. Despite our best efforts, we cannot warrant that our website,, will be uninterrupted or error-free, or that the website or the server that makes it available are free from viruses or other harmful components. We reserve the right to deny service to anyone, at any time, and for any reason, as allowed by law, or for any other reason.

Privacy and Security. We may use the email address or phone number associated with your account to contact you regarding your online grocery order, home delivery shopping, or to provide other pertinent information regarding Shopping Houze Pte Ltd, but we will not use it to advertise, send spam, or for any other unsolicited promotional purpose.We will not sell or share any of your information to any other persons or organizations outside of trustworthy third-party groups to perform certain functions such as processing credit card payments, except as required by law. We also take every reasonable and known precaution to provide a safe and secure environment for transactions. Legal. These terms and conditions state your entire agreement with Shopping Houze Pte Ltd regarding the use of the Shopping Houze Pte Ltd grocery delivery service and If any portion of this agreement is held invalid or unenforceable, that portion shall be construed in accordance with applicable law as nearly as possible to reflect the original intention of the parties, and the remainder of this agreement shall remain in full force and effect.